RETURNS & EXCHANGES
Our Returns Policy
Shop with confidence knowing you can easily return or exchange your items within 30 days.
Returns Via Post
Return your online purchase via post with our easy to use returns portal.
Darren and Phillip Returns Policy
In addition to your Statutory Rights, the Darren and Phillip Returns Policy sets out how you can return your purchase from a Darren and Phillip Online or in a concept store , because you:
- Changed your mind; or
- Purchased an incorrect size and the product doesn't fit.
You can return your purchase for an exchange or refund under this Returns Policy if:
Under the Distance Selling Regulations you have the right to cancel your order for any item purchased from Darren and Phillip, for a full refund. Order cancellations must be made in writing, quoting your order number, within 30 working days of the day after you receive the goods to our customer service department.
If however your order has already been processed, you will need to return the order to us.
For Returns email us at : firstname.lastname@example.org
- The product can be returned for a refund to the payment method originally used for purchase. See below for more information.
- Instant Product Exchange
- You are able to exchange your product for an item of equal or greater value. See below for more information.
- Returns/Gift Card
- You can return your product in exchange for a gift card. See below for more information
Returns Via Post
The Refund return option is available for Full Price, Sale, and Outlet products purchased from Darren and Phillip Online.
The product is returned within the 30 day timeframe.
You return the product in its original condition, unworn and with the tags attached.
You supply the store receipt/tax invoice or online order confirmation email as proof of purchase and RMA number from the returns portal
- Gift cards (including eGift Cards)
You can also contact Customer Service to obtain a free returns link.
[2 Darren and Phillip is not liable for the in-transit damage or loss of products returned by post to Darren and Phillip Online Returns. Darren and Phillip recommends that you only use post services with insurance and tracking. Please allow two (2) weeks for your return to be processed once received by Darren and Phillip Online returns.
 Delivery fees for Darren and Phillip Online purchases and postage costs for the "return to online" return option are non-refundable under this returns policy.
|Product||Payment Used||Exchange||Refund||Gift Card|
|Full Priced||Credit Card, Gift Card & Paypal|
|Sale/Outlet||Credit Card, Gift Card & Paypal|