Returns/Exchange and Refund Policy
Darren and Phillip Returns Policy
In addition to your Statutory Rights, the Darren and Phillip Returns Policy sets out how you can return your purchase from a Darren and Phillip Online or in a concept store , because you:
- Changed your mind; or
- Purchased an incorrect size and the product doesn't fit.
You can return your purchase for an exchange or refund under this Returns Policy if:
Under the Distance Selling Regulations you have the right to cancel your order for any item purchased from Darren and Phillip, for a full refund. Order cancellations must be made in writing, quoting your order number, within 30 working days of the day after you receive the goods to our customer service department.
If however your order has already been processed, you will need to return the order to us.
For Returns email us at : firstname.lastname@example.org
- The product can be returned for a refund to the payment method originally used for purchase. See below for more information.
- Instant Product Exchange
- You are able to exchange your product for an item of equal or greater value. See below for more information.
- Returns/Gift Card
- You can return your product in exchange for a gift card. See below for more information
Returns Via Post
The Refund return option is available for Full Price, Sale, and Outlet products purchased from Darren and Phillip Online.