Under the Distance Selling Regulations you have the right to cancel your order for any item purchased from Darren and Phillip, for a full refund. Order cancellations must be made in writing, quoting your order number, within 30 working days of the day after you receive the goods to our customer service department.
If however your order has already been processed, you will need to return the order to us.
Return or exchange an item:
If you are not completely satisfied with your purchase, simply return the item or items to us in their original condition* within 30 days of receipt. We will issue a refund on receipt, or exchange the item for a different size / colour if preferred. However delivery charges are only refundable if goods are faulty and a refund is made.
If the item you received is faulty, please contact customer care quoting your order number, your name and address, details of the product and the reason for return, and whether you require a refund or a replacement. We will then advise on how to proceed with the return. You have 30 days from receipt of the faulty item to return it to us.