DELIVERY

Australian Delivery

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International Delivery

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Order Tracking

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Australian Delivery

	Cost	Time Estimate
	$9.00 AUD	1-4 Business Days from dispatch ( Australia Post Express )

International Delivery

	Cost	Time Estimate
	$9.00 AUD	3 - 5 Business Days from dispatch ( DHL Express )

Please note due to high volume of orders there may be a delay in dispatching your order. We apologise for any inconvenience. Handling times is currently 2 - 3 business days.

Please see below for the full list of countries Darren and Phillip delivers to:

Austria	Germany	Jersey	South Korea
Bahrain	Greece	Luxembourg	Spain
Belgium	Hong Kong	Netherlands	Sweden
Brunei	Iceland	New Zealand	Switzerland
Canada	India	Norway	Taiwan
China (PRC)	Ireland	Oman	United Arab Emirates (UAE)
Denmark	Portugal	United Kingdom (UK)
Fiji	Israel	Qatar	United States of America (USA)
Finland	Italy	Saudi Arabia
France	Japan	Singapore

[1] Delivery Cost does not include any applicable import taxes and customs duties for your order. You are responsible for the payment of any applicable taxes and duties for your order. In compliance with Australian export regulations, we must declare the exact value of all products ordered and mark them dutiable as "merchandise". The law prohibits us from marking any order as a "gift" even if you are placing an order with the intention of sending a gift to a recipient. Please check with your country's customs service for further information. [2] Customs inspections may result in Delivery Estimate delays.

Order Tracking

Darren and Phillip Online orders are usually dispatched within two 2 - 3 business days.

When your order is dispatched to the Delivery Service, we will email you with your Tracking Number to track your order.

You can track your order using the below Delivery Service links:

Destination	Delivery Service Tracking	Phone Number
Australia	Australia Post	13 76 78
Australia	StarTrack (Same Day Only)	13 13 20
International	DHL Express	DHL Website

Sales And Promotional Event Orders

During popular sales and promotions Darren and Phillip Online may be unable to dispatch your order in full because one or more products are out of stock as we prepare to dispatch your order. If this occurs, you will receive an email notification about the out of stock product(s) and an automatic refund to your payment method(s) used.
Darren and Phillip Online may experience delays of up to three (3) business days in dispatching your order for delivery to you.

Delivery Address Review Delay

All Darren and Phillip Online orders require a valid delivery address which complies with Delivery Service requirements. We use a real-time address validation service at checkout to assist you to enter and select a valid delivery address.
If you do not use the address validation service at checkout or manually override and enter an invalid delivery address, your order will be delayed until we can confirm a valid delivery address for your order.

Fraud Review Delay

All Darren and Phillip Online orders are reviewed for fraud and suspicious activity. If you are a first-time customer to Darren and Phillip Online or your payment has been identified by our payment partners as a potentially suspicious order, you will receive an email notification. Customer Service will then manually review your order. Your order will be delayed until we can confirm your identity and verify your order.
If you are a first-time customer to Darren and Phillip Online or your payment has been identified by our payment partners as a potentially suspicious order, you will receive an email notification. Customer Service will then manually review your order. Your order will be delayed until we can confirm your identity and verify your order.

Lost Or Delay In-Transit Orders

If you have not received your Darren and Phillip Online order within 30 business days, please contact Customer Service, and we will request an investigation with the responsible Delivery Service.

Destination	Delivery Service
Australia	Australia Post
Australia	StarTrack
International	DHL Express

Damaged Orders

In very rare situations, your Darren and Phillip Online order may have been damaged in-transit by the Delivery Service. Please read our Returns Policy to find the right Return Option for you.